Testimonials

Reseller Testimonials

"Infinigate UK are a tenacious, extremely knowledgeable organisation that embody the ‘can do’ attitude that Softcat need in a distributor. We need to be highly responsive and efficient and Infinigate supports this customer-centric strategy very well. Distributors that don’t work with us like that get left behind and we have enjoyed a successful working relationship with Infinigate for the past ten years. The burden is lifted because with them we get access to their expert resources and security product specialists. Things like sales quotes, technical WebEx request, technical issues and licencing issues always get actioned promptly.

A key challenge for a Value-Add Reseller (VAR) such as ourselves is the pace of the changes that are constantly developing in the industry. We need to be able to assess market trends, understand the requirements of business sectors and be up-to-date with all the EU data protection reforms so we can advise accordingly. Infinigate understand these challenges we face and their people stay fresh and focused to adapt with us. We need that additional Infinigate resource – we have a huge portfolio of different products so partnering with an IT security-focused distributor bolsters our ability to provide support and share knowledge with our customers.

Most resellers don’t develop the appetite to invest in sales and technical training for a particular solution until revenue starts coming in and the business demand is established. In that time, we rely on Infinigate UK’s value-add services to provide the necessary sales and technical training and as a result, we save on the cost and risk mitigations associated with bringing on new products. It’s kind of like having an extension of the team to have access to these experts across specific IT security areas."

Grant Davey, Networking & Security Public Sector Manager, Softcat

"In our opinion, Infinigate UK partner with a leading selection of vendors and work hard to introduce us to new and emerging technologies. The structure of their organisation and team gives us access to a range of specifically experienced individuals that are experts in their field and are able to assist our business in the most efficient way. For instance, their Product Account Managers provides us with one point of contact for each vendor meaning they can support us and understand our business in great detail. Overall, the pre and post support level we receive is extremely beneficial as it allows us to utilise their qualified and knowledgeable staff.

We have certainly secured new customers and large contracts through working with Infinigate UK. They are extremely proactive with us as a business, continuously support our growth and provide us with the information and backing we need to have a strong advantage over our competition."

Donna Taylor, Managing Director & Matthew Hibberd, Director, ITB Ltd

"The key challenges that we’ve met as a business have been in identifying which products to push forward and which of those to reject. We take a lot of value from any representations made by Infinigate UK because we know that they are diligent in assessing the credit-worthiness and the commerciality of a product before approaching us to complete our own layer on top of this.

A particular benefit of working with Infinigate is in accessing their sales representatives. They are knowledgeable from the product point of view but also in the industry sectors that we may be looking to market. Working in conjunction with their technicians, we really do receive a complete value-add service. A joint collaborative customer we have here in the UK is a large telecommunications company; both Blue Cube Security and Infinigate UK have worked together to provide a good service to the customer consistently over the last 10 years.

We’ve been working with Infinigate for approximately 15 years now and we’ve seen a constant growth in that relationship, particularly in the last 2 years as the Infinigate model has become stronger and stronger. I’d be more than happy to recommend other organisations to use Infinigate because they are enthusiastic, very knowledgeable in their market sector and a pleasure to work for. "

Gary Haycock-West, CEO, Blue Cube Security

Vendor Testimonials

"Having been in the channel business for over 25 years, Infinigate UK first came to my attention as a fast-growing distributor that did things right. They truly take value-add solutions to the next level, delivering quality marketing, sales and technical services.

In comparison with some other distributors we have worked with in the past, Infinigate UK stood out due to their ability to act as a true extension of Ipswitch. They follow our direction with ease and therefore our partnership effectively acts as one entity. Infinigate UK are fast-moving and efficient: they make decisions quickly, decide on a strategy and move forward. When things are not working, they react quickly and adjust to make the changes. Their relationships with key resellers are invaluable and, because they only work with an exclusive selection of vendors, the standard of pre and post-sales activities and lead development is exceptional.

Our belief in Infinigate UK and their team led the business to switch from dual to single distribution and as a result of this partnership, the business has grown year-on-year at a rate of around 65%. Their focus and agility is incomparable and it is this ethos that makes them a truly unique value-added distributor."

Robert Farmer, Senior Director UK & Ireland, Nordic’s and MEA, Ipswitch, Inc.

"The growth of the Internet of Things market and the year-on-year increase of wireless adoption has fortified a real need for appropriately aligned security solutions. We needed to be working with a VAD that was recognised as an expert in this field and Infinigate UK had the multi-layered approach and up-to-date technology knowledge that we considered critical to the partnership.

Infinigate UK’s marketplace presence was invaluable to our business as they already worked with a great selection of resellers and are constantly attracting more. Their sales and marketing teams have enabled us to reach these partners bases that we simply would not have been able to access without them. Infinigate UK have a powerful business model, for example, their Business Development Managers have become experts in our technology and consequently are able to act as an extension of Ruckus itself. Their expertise and ability to create new solutions has certainly translated into our revenue growth which we have seen increase throughout the years of our partnership. "

Steve Johnson, Regional Director, Northern Europe, Ruckus Wireless

"We initially decided to partner with Infinigate UK due to their valuable partner connections and reputation as a real value-add distributor. Above all, we were drawn by the people; the willingness and pro-activeness of every member of their extensive team to support our business is a reflection of the value they provide. There are no politics involved with Infinigate UK.

Our working relationships are extremely flexible and each member of their team, from technical support to marketing, has become an asset to our organisation in terms of contributing to our revenue growth and in extending our 2-tier distribution strategy.

One of the top benefits we have enjoyed as a result of our collaboration is the new partners we have been introduced to thanks to Infinigate UK’s strong channel base. Flexibility is key to our successful partnership and Infinigate UK always react quickly and effectively to take our message to the right market. They do exactly as they claim and are a great distribution partner."